Service
An AI assistant that knows your documents and prices
Peak Software builds AI assistants that answer from your own documents, policies and price lists, for your customers, your staff or both. The assistant shows where each answer comes from, and says so when it doesn't know. Your data stays yours and is never used to train anything.
What it answers
- Customer questions: prices, services, areas, hours, delivery and returns.
- Staff questions: "What's the procedure for a refund?" or "Which form do I use for leave?"
- Product and technical questions from your manuals and spec sheets.
- Quotes worked out from your price list and rules.
- Policy questions from your contracts, terms and HR documents.
Where it lives
The same assistant can sit in more than one place, so customers and staff use it where they already are.
- On your website, as a chat that answers visitors.
- On WhatsApp, where it can also quote and book.
- Inside your business, for staff only, behind a login.
- Inside the AI assistants and browsers your customers already use, as your own plugin.
Answers that stay grounded
A general AI chatbot will answer anything, even when it's wrong. A business can't afford that. We set up the assistant so it answers only from the documents and data you give it.
- Each answer points to the document it came from.
- When the answer isn't in your documents, it says so and offers a person.
- Topics you don't want it to touch are off-limits.
- We test it with the real questions your customers and staff ask, before it goes live.
- When your prices or policies change, you update the document and the assistant follows.
Good first uses
Most businesses get the quickest value from one narrow job, done well:
- Answering the questions your team hears every day, after hours.
- Helping new staff find procedures without asking someone.
- Turning a long price list into quick, correct quotes.
- Answering product questions from spec sheets and manuals.
- Searching contracts and policies for the clause someone needs.
Your data stays yours
Your documents and chats are kept on your accounts and are never used to train anything. Staff-only assistants sit behind a login, and each person sees only what their role allows. We build to POPIA from day one: the least access possible, and a record of what the system does.
Rolled out in stages
- A short call about the questions you want answered and who asks them.
- A written plan and one fixed price, before work starts.
- A first version on one channel, tested with your team.
- More documents, channels and features once it's proving its worth.
Questions
Will the assistant make things up?
It's built to answer only from your documents and data, and to say when it doesn't know. We test it with real questions before launch, and you can see which document each answer came from.
Is my data used to train AI?
No. Your documents and conversations are kept on your accounts and are never used to train anything.
Can staff use it internally?
Yes. A staff assistant sits behind a login and can answer from internal documents such as procedures, policies and manuals, with access by role.
What documents can it read?
Most of what a business already has: PDFs, Word documents, spreadsheets, price lists, web pages and FAQs. Scanned pages can work too, if they are clear.
How is it different from a general AI chatbot?
A general chatbot answers from everything it has ever read, and can be confidently wrong about your business. Ours answers only from your documents and data, shows its source, and hands over to a person when the answer isn't there.
Do you work outside our city?
Yes. We work remotely with businesses across South Africa.