Service
A booking system built around how you work
Peak Software builds custom booking systems for South African service businesses: bookings, quotes, deposits, staff, areas and reminders in one place. Customers can book on your website, in your app or on WhatsApp. You get one fixed price before work starts, and you own the system.
When off-the-shelf stops fitting
Ready-made booking tools are fine for simple appointments. They start to pinch when your business doesn't look like a hair salon with one chair.
- You travel to customers, and bookings depend on the suburb and the route.
- Jobs need a quote before they can be booked.
- Different staff, vans or rooms can do different things.
- You need deposits, and your own cancellation rules.
- You pay for three tools that don't talk to each other.
- Monthly fees per staff member keep climbing as you grow.
What it handles
- A calendar that knows each staff member's hours, skills and time off.
- Service areas by suburb or distance, with travel time between jobs.
- Resources such as vans, rooms, equipment or chalets.
- Quotes that turn into bookings when the customer accepts.
- Deposits and payments by secure link, and invoices afterwards.
- Reminders, confirmations and follow-ups by WhatsApp or email.
- Customer records with history, notes and preferences.
Booking on the web, in an app and on WhatsApp
Customers book where they already are. One system sits behind a booking page on your website, your own app in the App Store and Google Play if you want one, and a WhatsApp assistant that answers and books. Every booking lands in the same calendar, so nothing is double-booked.
Your admin dashboard
- Today's bookings, by staff member or area.
- Unpaid deposits and invoices at a glance.
- Move, cancel or reassign a booking in a few taps.
- Simple reports: bookings, takings and busy days.
- Staff see their own day on their phone, and nothing else.
Built in stages, and yours
We start with a short call and a written plan, then give you one fixed price before work starts. The first stage is usually the core of booking. Payments, an app or WhatsApp booking follow when you're ready.
The system runs on your accounts and you own the code. No per-booking commission and no per-seat fees to us. The optional care plan, from R800 a month, covers monitoring, fixes, support, maintenance and hosting.
We work remotely with businesses across South Africa.
Questions
Should I get a custom booking system or a ready-made booking tool?
If a ready-made tool fits how you work, use it. A custom system pays off when you book by area or route, need quotes or deposits, manage staff and resources, or are paying for several tools that don't connect.
Can customers pay a deposit when they book?
Yes. The system can ask for a deposit or full payment by secure link, and only confirm the booking once it's paid, if that's your rule.
Can staff see their own day?
Yes. Each staff member can see their own bookings, addresses and notes on their phone, without seeing the rest of the business.
Do customers need to download an app to book?
No. Customers can book on your website or on WhatsApp without downloading anything. Your own app is an option for customers who book often.
What happens to my bookings in my current tool?
We can usually bring your existing customers and future bookings across, so nothing is lost when you switch.
Can it serve several areas or branches?
Yes. Bookings can depend on suburb, distance or branch, each with its own staff, hours and prices.